When ordering at Doghaves, a cooling off period of 30 calendar days after delivery is applicable. We will give a stress-free refund for all our customers. Refunds will be received within 5 working days with the same payment method as our customers used for their purchase.

The Customer has the right to return the goods delivered on the following conditions:

(i) the goods must not be damaged or used. The original package must be   available;

        (ii) the goods must be in a state for re-selling by Doghaves;

(iii) after receipt of the returned goods by Doghaves, the order will be canceled. Any amount already paid by the Customer will be returned within 30 days of cancellation to the account of the Customer from the original payment.  

(iv) cancellation of orders must be made in writing to Doghaves. Please contact support@doghaves.com

        The following goods are explicitly excluded from the right of return:

  1. goods ordered for business projects;
    2. goods that are for sale or which are used for promotional activities, like give-aways
  2. Custom made goods. Such specially ordered and/or customized goods cannot be returned